Help Center

Where do you ship?

Thailand only at the moment. If you're outside Thailand, [contact us](https://umi.store/pages/contact) and we'll notify you when shipping opens to your region.

How do I start an exchange?

Two ways: - [Log into your UMI account](https://umi.store/account), open your order, and click Request a return — pick the item and tell us what you'd like ins

What about damaged, faulty, or wrong items?

That's on us. [Contact us](https://umi.store/pages/contact) within 14 days with photos or a short video and we'll send a replacement or full refund, return ship

What if my requested size or style is out of st...

We'll offer you store credit or a full refund — your choice.

Who pays return shipping?

We cover it — return shipping is always free, on both returns and exchanges.

What can I return or exchange?

- Within 14 days of delivery - Unworn, with tags attached, in original packaging - Refund to original payment, store credit, or a size/colour exchange (subjec