Help Center

Do you have a physical store?

In Phuket, yes — you can find and try on UMI at our partner locations [Tree O'Clock](https://www.google.com/maps/search/?api=1&query=Tree%20O'clock%20Gallery%20

Can I pick up an order in person?

Yes — in Phuket. At checkout, choose Pickup as your delivery method and select your location; you can pay in store (Cash at Store) when you collect.

How do I track my order?

You'll receive a tracking link by email as soon as your order ships. Can't find it? [Message us](https://umi.store/pages/contact) with your order number and we'

Can I pick up in person in Phuket?

Yes — at checkout, choose Pickup as your delivery method and select your preferred Phuket location. You can pay in store (Cash at Store) when you collect.

How much does shipping cost?

฿120 flat anywhere in Thailand, or ฿300 for Phuket same-day delivery via Grab Express. Both are **free on orders over ฿4,500**. Read the full [Shipping policy](

How long does delivery take?

2–5 business days depending on the region of Thailand. Express delivery to Bangkok within 24 hours via EMS. In Phuket, same-day delivery is available via Grab E